Delivery Terms and Fees
1. Delivery Charges
Cape Town, Johannesburg, Pretoria (Central) and Durban
FREE Delivery for all orders over R500.
Orders under R500 (after any discounts) will be charged R45 delivery fee.
All other Areas
For orders over R500 - Delivery fee of R200.
Orders under R500 (after any discounts) - Delivery fee of R150 delivery fee.
For more information on delivery please contact customer services by email on email@example.com or telephone +27 21 462 1231.
2. How long will my order take to arrive?
We aim to delight our customers by delivering our orders in the quickest possible time.
Most of our deliveries to major centres take place within 24 hours (next working day)*.
*Things do happen that are outside of our control, so please always allow up to 72 hours (3 working days) for your delivery to reach you. As indicated on certain specialty product pages, the dispatch estimate for those items may be longer than the default 1 - 3 working days so kindly allow more time for these items to reach you.
For remote and outlying areas please allow up to 10 working days for your delivery to reach you.
Should a product you have ordered be:
- Temporarily unavailable, we will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead, Absolute Pets will issue a refund in respect of that product to you or give you the option for a credit voucher to an amount equal to the price paid for the product (plus any additional charges applied*).
- Discontinued / Permanently unavailable we will notify you and, unless you agree to accept another product instead, Absolute Pets will issue a refund in respect of that product to you or give you the option for a credit voucher to an amount equal to the price paid for the product (plus any additional charges applied*).
*Delivery fees will not be refunded if the unavailable item(s) are part of an order which included items that will still be delivered.
3. Delivery Times
MONDAYS - FRIDAYS: 08h00-17h00
WEEKENDS & PUBLIC HOLIDAYS: Special Rates Apply (please email firstname.lastname@example.org for a quote)
Where possible, we will try and accommodate specific delivery times and days between Monday and Friday. However, this can only be confirmed by our customer services team after your order has been received and paid for. Please contact us by email on email@example.com or telephone +27 21 462 1231 for assistance in this regard.
4. Late Deliveries
The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the our Delivery Policy. Certain items for sale on the website do have a lead time for delivery published on the product detail pages and need to be taken into account as part of our delivery policy. Should you choose to cancel an order which has not been received within our delivery times, items either need to be:
- not accepted and returned with the courier upon delivery; or
- if already received, returned to Absolute Pets in their original state.
All order cancellations must be done via the Absolute Pets customer services team by calling +27 21 462 1231 or emailing firstname.lastname@example.org. We will then refund you as per our refund policy.